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Q How can I track my order？
A Once your order has shipped, we will send you a delivery note by email. Also you can track the order in “My Account”.
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Q How can I change or cancel my order?
A If you need to make changes to your undelivered order, please send an email to customer@cti-eu.com or call us at +49 41051359934 -
Q Return & Exchange policy
A a) All returns must be authorized by Crystal Technology in order to ensure proper credit and must be requested within 30 days of purchase. NOTE: All returns are subject to a minimum 20% restocking charge. For returns not due to Crystal Technology’s error, our dealer partner is responsible for all transportation fees related to the returned product. To ensure proper credit, each Product return must include the following information:
• Purchase Order Number
• Catalog Number of Returned Item(s)
• Crystal Technology Return Authorization Number (RGA/RMA)
• Reason for Return
b) Products not authorized for return include:
• Products not in completely resalable condition (including Products with damaged, missing or defaced labeling or packaging)
• Custom products or special order products
• Products not purchased from Crystal Technology
• Discontinued products
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Q What is the warranty of Crystal’s products?
A The warranty is 1 year for inventory control systems and 2 years for all equipment. It’s applicable to any defects in materials or workmanship. If the product is altered, modified, is used in a way that it wasn’t intended for or is caused by the customer’s inappropriate use or treatment will void the warranty.
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Q When will I receive my order?
A For in-stock merchandise, they will be delivered within 5 working days. And if the product is out of stock, we’ll contact you by email for estimated lead time.
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Q Can I get any special discount?
A Yes, sign up as our member, you’ll get:
1. Promotional offers
2. VIP discount
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Q I’m a dealer/distributor in Europe, can I represents your products in our region?
A Yes, dealers/distrobutors are wanted. You can either talk to an expert on-line, or send an email to customer@cti-eu.com -
Q Can I get private label for your products?
A Yes, private label/OEM is available. Please send us an email if you would like private label products.
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Q Are all the products CE marked?
A Yes, all the products are CE marked and ISO certificated.
